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Àlex Pla
New users Welcome
Services Registration for new users and initial guidance on their use.
Located in
Services
/
IC department
Teaching, Research and Administrative Staff Welcome
Registration to the ICT supplied/managed services is provided, including different internal Campus information functions, to the new PDI (research and teaching staff) and PAS (administrative staff) users of Sant Cugat Campus, as well as any information about informatic resources that they may have access to, as members of the UPC. Basic guidance of use may be provided if needed.
Located in
Services
/
IC department
/
New users Welcome
New Students
We help new students joining the ICT services provided by UPC and in their using during the first steps if needed.
Located in
Services
/
IC department
/
New users Welcome
Working Environment
The working environment consists of the ITC elements within reach of school support staff and students to communicate and log in the information systems.
Located in
Services
/
IC department
Customer service
The customer service is where all the information about how to use the services that CCLaia offers to the ETSAV community may be found, as well as the place to manage troube reports and suggestions.
Located in
Services
/
IC department
/
Working Environment
Workstation Configuration and Maintenance
The service of configuration and maintenance of teaching and management computers gives support to their Internet access, navigation, e-mail access, access to information systems, and looks after they are ready to perform standard office automation tasks.
Located in
Services
/
IC department
/
Working Environment
Standard Software Support
We help users with any query about standard office automation in a personal way.
Located in
Services
/
IC department
/
Working Environment
E-mail, mailing lists and mailboxes for groups
Communication via e-mail is part of the working environment. This service looks after the processing of requests and inquiries, and the solving of any requests that may occur in these comunications.
Located in
Services
/
IC department
/
Working Environment
Voice and Data Networking
We take care of the users to have telephony, land and/or mobile line, and network connection, with or without wire. Voice and data network is another of the elements provided in the working environment. Incidents and registrations or discharges are managed by CCLAIA together with UPCnet, offering a direct support to the user.
Located in
Services
/
IC department
/
Working Environment
File repositories
We offer disk space to users, working teams and/or existing activities to share documents, accessible as network drives (Windows) or from browser. As part of the work environment, users can store documents generated in a network space so that they can be still in case they change their workstation and/or browser. They can also share document with working teams where they belong and activities in which they take part.
Located in
Services
/
IC department
/
Working Environment
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